FAQ(Eiffel Staircase Pendants)

What is the difference between the Knob Controlled option, and the Smart Knob + Tuya App + Alexa Controlled option? How do I select the right one for me?

The knob controlled option offers only a single method for light control, which is the knob that comes within the packaging. This option benefits from being a much simpler, hassle-free form of fulfilling all your areal light control requirements through our sleek knob gadget.

The Smart Knob + Tuya App + Alexa Controlled option offers multiple methods of light control from Smart Lighting Features. With this option you would need to connect your fixture to the Tuya App to utilize the three different ways of light control: By toggling the Knob gadget, the Tuya App meter, or through Alexa.

What is the pairing and installation process for the Eiffel?

1. Unbox the packaging and check if you have received everything(Check specific installation video for more information on what components comes in your parcel)


2. Assemble your fixture if necessary(some fixtures don't require an assembly process)


3. Pairing process:
For customers that have purchased the Knob Control option, check if fixture pairing is functioning as normal by toggling the illumination settings before you install the fixture(check specific installation guide video for more instructions).
For customers that have purchased the Smart Knob + Tuya App + Alexa Controlled option, please follow along in your fixture's specific installation guide video as you need to pair your device to the various control systems.

4. Install your fixture to your ceiling

Does this fixture pass safety regulations in my country?
Yes the Eiffel holds the ETL certificate for North American quality standards and the CE certificate for European quality standards.
Can this fixture be installed with a TRIAC light control system in the wall?
A TRIAC control system should not interfere with the Eiffel, however, the TRIAC controls would not be able to interact with our fixtures either.
Can the illumination settings on the Eiffel Staircase Pendants be adjusted?
Yes, the Eiffel supports a wide array of illumination settings, ranging from colour temperature, to dimmability. The Eiffel has an adjustable color temperature of 2700K to 5000K, and a dimmable brightness from 100% to 0%.
Can the length of the suspension cord be adjusted?
Yes the length of the suspension cord is adjustable, simply press the release button on the auto-locking cord tensioner and either pull to increase the length of the suspension or push to decrease the length of the suspension. For more infomation please refer to our installation guide videos.
What is the recommended environment for these Staircase Pendants?
The Eiffel is an amazing source of ambient, accent and task illumination due to its versatile light emission settings. Due to its larger size and a wide array of illumination functionalities, we would recommend this fixture be placed in a dining environment, such as over a dining table or over a kitchen countertop.
Can these Staircase Pendants be installed on a slanted ceiling?
This fixture cannot be installed on slanted ceilings.
Can the light sources of the Eiffel be changed and replaced?
The Eiffel is an integrated LED lighting fixture in which the light source is a part of the Fixture itself. Therefore the light source of the Eiffel is not replaceable.
Can the illummination settings on individual pendants be adjusted separately?
No, the lighting adjustment of every pendant is synchronized, therefore, all lighting configuations will be applied to each pendant equally.