Magcharm is always happy to hear from you!

Whether you have questions about our products, your order, after-sales service, or partnership opportunities, we’re here to provide support and assistance.

📧 Email: support@magcharm.com

📧 For orders from Amazon, please contact magcharmservice@hotmail.com

Available Monday to Friday, 9:00 AM – 6:00 PM (EST).
We will respond within 1–2 business days.

📦 Local US Return Center (For Returns Only): 1950 Evergreen Ave, San Leandro, CA 94577
To facilitate a smooth and cost-effective return process for our US customers, all authorized returns are processed at our California facility.
(Important: Please do not ship items to this address without first contacting us to receive the Return phone number and recipient. Unauthorized returns cannot be processed.)

🏢 Corporate Headquarters (Business Registration): UNIT A17, 29/F. LEGEND TOWER NO.7 SHING YIP STREET, KWUN TONG, HONG KONG, 999077
(Note: This is our administrative office only. Please direct all returns to the US Return Center above.)